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Returns & Exchanges

Our aim is to provide you with practical, quality and lasting products that make you feel great. We hope that you are happy with your order, however, we understand that judging your size after having a baby can be tricky. We offer our customers an exchange or refund (excluding delivery) for unworn items that are in a saleable condition.

How to return an item to us

All items must be returned in their original packaging with all tags and labels attached within 28 days.

Please send your returns parcels, including a fully completed Order Form, to:
Frances Rose
Enterprise Building
Rope Walk
Lincoln
LN6 7DG

You will be responsible for paying the postage costs for returns. We recommend you use a tracked service since you are responsible for the item until we have received it. We regret that we cannot accept liability for items that have been lost in transit.

We will refund you within 14 days after we receive your return using your original payment method. Please note that it can take up to a further 5-10 working days for refunds to show on your account.

Exchanges

If you would like to exchange an item, please email hello@francesrose.co.uk telling us your reason for an exchange. If you are exchanging an item, we will deliver your exchanged items FREE of charge. Please be aware that it will be significantly quicker to return your item for a refund, but you may need to pay a postage fee this way.

Faulty items

We try to maintain strict control over the quality of our items, but occasionally, a faulty item may get missed. If you have received a damaged or faulty item we apologise for any inconvenience caused. Please email hello@francesrose.co.uk with photographs of the fault and your order details within 28 days of receipt for an exchange or store gift card.

Special conditions


Part of our values is to treat everyone with fairness, honesty and respect, and in return, we believe you will do the same. To make sure we handle every return or exchange with fairness we will not accept:

  • Items showing obvious wear

  • Items that have been misused or damaged through negligence or improper care

  • Items damaged by external factors, such as fire or flooding

  • Where we feel there has been a previous abuse of our returns policy

If you are in doubt as to whether or not an item can be returned to us, please contact hello@francesrose.co.uk.